Frequently Asked Questions
Everything you need to know about our premium crafting supplies.
What is the difference between wool blend and pure wool felt?
Our wool blend felt is a mix of wool and rayon, offering a soft, durable, and pill-resistant finish. Pure wool felt is 100% natural, thicker, and ideal for heirloom-quality projects that require maximum density.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-3 business days. During peak holiday seasons or large sales, processing may take up to 5 business days.
Do you offer international shipping?
Yes, we ship our crafting supplies worldwide. Shipping rates and delivery times vary by country and are calculated at checkout based on the weight of your package.
Can I return or exchange my items?
We accept returns on unused, uncut products within 30 days of purchase. Please note that custom-cut felt lengths and clearance items are final sale and cannot be returned.
Are the colors shown on the website accurate?
We strive for color accuracy in our photography; however, colors may vary slightly depending on your monitor settings. We recommend purchasing a swatch card for the most precise color matching.
Do you offer bulk or wholesale discounts?
Yes, we offer tiered pricing for large orders of felt sheets and yardage. Please visit our Wholesale page to apply for a professional account or to view bulk discount thresholds.